As a specialist, you help create energy and excitement around Apple products, deliver the right solutions and put products in the hands of customers. You understand that the Apple Store is dedicated to providing an unparalleled customer experience. It begins with discovering customer needs. And with the support of your store team members, you can match those needs with the right products. Every day is a chance for you to turn another Apple Store visitor into a loyal Apple customer.
Strong interest in technology, especially Apple products, and rapidity in learning new products and features.
The ability to deliver great customer experiences in any environment that is energized by continuous personal interaction.
Strong communication skills that allow you to speak as freely and comfortably with small groups as with individual clients.
As a specialist, you are highly skilled in uncovering clients’ needs, then pursuing informed solutions. Not only are you the first person customers meet when they enter the store, but you are also the one who directs them – advising, selling and even preparing their new products. You perform other roles within the store as well, whether that’s maintaining visual merchandising or helping team members. Always curious, you’re up to date with product and initiatives news, and ready to apply what you’ve learned in customer interactions. Your success is measured by team and individual productivity as well as the store’s overall performance. You are proud to represent Apple, and you get great satisfaction from helping customers develop lifelong relationships with Apple.
• You have excellent time management skills and can make decisions quickly.
• You maintain composure and focus on customers while troubleshooting and resolving problems.
• Reassures customers when providing product diagnostics and potential solutions.
• The ability to multi languages is an added advantage.
• You will need to be flexible with your schedule. Your working hours will depend on the needs of the business.
To apply for this job please visit jobs.apple.com.